Milestones Studio Return and Refund policy
Effective Date: 21 Jun 2024
Hey there! At Milestones Studio, we aim to wow you with our digital art proofs for your personalised framed prints. But we get it—sometimes plans change. Here’s the scoop on our refund policy:
What's a Digital Art Proof? It's a digital preview of your artwork that you receive via email. It requires your approval before we print it.
When Can You Get a Refund?
- If you haven't approved the digital proof yet, you can get a refund.
- If you've approved the proof but we haven’t started printing, you can still get a refund.
- No refunds once printing has started.
How to Request a Refund:
- Shoot us an email at hello@milestonesstudio.au.
- Include your name, order number, and a note saying you want a refund.
- Do this within 30 days of getting your digital proof.
Refund Process:
- We’ll check if your request meets the criteria.
- If approved, you'll get your money back via your original payment method within 5 days.
Refund Details:
- You’ll get back what you paid for the item.
- Refunds are only for the specific order in question and aren’t transferable.
Need Artwork Changes After Approval? If we haven't printed your file, we can tweak your digital proof after you've approved it at no additional charge.
Special Cases: Sometimes, things go wrong on our end. If that happens, we’ll handle it on a case-by-case basis to make things right.
Damage in transit:
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We take great care to ensure your order arrives safely. However, if your item is damaged during delivery, we’re here to make it right. Simply:
- Send us an email at hello@milestonesstudio.au.
- Include your name, order number, and a note saying your ordered arrived damaged with a photo of both the damaged item and packaging.
- Do this within 48 hours of receiving your framed print.
Once we’ve reviewed your claim, we’ll arrange a free replacement as quickly as possible.
We’re here to help and ensure you’re happy with our service. If you have questions or concerns, reach out to us at hello@milestonesstudio.au.
