Shipping policy
Milestones Studio Shipping Policy
Effective Date: 12 February 2026
At Milestones Studio, we want your shopping experience to be smooth and hassle-free. Here’s everything you need to know about our shipping process:
Processing Time
- Digital Art Proofs: Sent the next business day via email after receiving your order.
- Framed Prints: Typically processed 1 business days after you approve your digital art-proof (excluding weekends and holidays).
- Delays: If there are any issues, we will notify you promptly.
Shipping Methods
- All orders ship by Express Post with Australia Post
- Delivery estimates are displayed here.
- Note that delivery times are estimates and can vary based on destination.
Shipping Charges
- All orders ship Australia-wide for free.
Order Tracking
- Once shipped, you'll receive an email with tracking information.
- Use the tracking number to monitor your shipment's status.
Delivery Time
- Estimated delivery depends on the destination.
- External factors like weather, customs, or carrier issues can affect delivery times. We aim to meet estimates but can't guarantee exact dates.
Address Accuracy
- Ensure your shipping information (name, address, contact details) is correct.
- We aren't responsible for delays or non-delivery due to incorrect information.
Order Delivery
- Orders go to the address provided at checkout.
- If you're not available at delivery, Australia Post will provide pickup arrangements.
Lost or Damaged Shipments
- For lost or damaged items, contact customer support immediately with order details and documentation.
- We’ll work with the carrier to resolve the issue promptly.
Order Cancellation
- Due to the custom nature of our prints, orders cannot be canceled after digital proof approval and printing.
For any questions or concerns, reach out to hello@milestonesstudio.au