Frequently Asked Questions

Quick answers to the questions we hear most about our personalised prints.

What format do I receive my print in?

Your design is delivered as a high-resolution digital file (JPEG), ready to print at home, at a local print shop, or through our optional Print & Frame service. Framed orders arrive ready to hang.

How long does personalisation and delivery take?

Digital files are typically ready the next business day after your order confirmation. Framed prints include additional production and shipping time — see the estimated delivery date at checkout for your postcode.

What print sizes and framing options are available?

Digital files can be printed at A4, A3 or A2. Framed prints are available in A3 with a matte black or oak frame.

Can I preview my design before it's finalised?

Yes — you'll receive a digital proof to review before your final artwork is printed, so you can check names, dates and details are correct.

Can I make changes after I've ordered?

Minor text corrections can be made at the proofing stage at no extra cost. For changes after a proof has been approved, contact us as soon as possible and we'll do our best to accommodate.